How can our Support team assist you?
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Cycle
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Reward by DailyPay
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DailyPay Portal
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Data Exchange
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Payday FAQ
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Employee Perspective
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Reporting Employee Terminations
Promoted articles
- How does payday work for DailyPay users?
- What is a Same Day ACH deposit? (ach_same_day)
- My employee had their ACH payment sent to a bank or pay card they tell me is closed/invalid. What do we do?
- What is DailyPay Employee Support?
- How are employee Available Balances calculated?
- How do I report an employee termination?
Cycle
Reward by DailyPay
DailyPay Portal
Data Exchange
Direct Deposit Updates (DDU)
Payroll Journal / Net Earnings File
Gross Earnings
- What is the Gross Earnings file?
- When is the Gross Earnings file needed?
- Why does DailyPay need the Gross Earnings file?
- Where/How do I provide DailyPay the Gross Earnings file?
- How long after the Gross Earnings file is sent can an employee transfer their earnings?
- What happens if I upload/send an inaccurate Gross Earnings file?
User Roster File
Payday FAQ
Employee's Perspective
- How does payday work for DailyPay users?
- What is a Same Day ACH deposit? (ach_same_day)
- What is a remainder payment?
- When on payday does an employee get paid when they use DailyPay?
- Where do I see the status of an employee’s payments and where they were sent?
- My employee was sent an off-cycle today to their DailyPay account. Where did it go?
Employer's Perspective
- What happens if we inadvertently send funds to the DailyPay account that are not owed to the employee?
- Where do I see the status of my employees’ payments?
- What do we do if we are paying out (holiday) bonuses for our employees?
- What do we do if we are changing our payday due to a holiday?
- How does DailyPay help employees budget and save?
Employee Perspective
Payments
- My employee had their ACH payment sent to a bank or pay card they tell me is closed/invalid. What do we do?
- How are employee Available Balances calculated?
- What taxes are applicable to the early transfers received by employees?
- What taxes are applicable to the early transfers received by employees?
- What are the different ways employees can get paid through DailyPay?
- Is DailyPay providing a loan to employees when they allow them to advance on their earnings?
Account Management
- What is DailyPay Employee Support?
- Can employees access their DailyPay accounts in Spanish?
- What happens when an employee’s personal information (phone number, email address) changes?
- How does my employee sign up for DailyPay?
- What if my employee wants to cancel their DailyPay account?
- What if my employee wants resume using DailyPay after canceling it?
Reporting Employee Terminations
How to Cancel Employee Accounts on the Partner Portal
- How do I report an employee termination?
- Why do I need to report employee terminations?
- When do I need to report employee terminations?
- How do I temporarily disable an employee account when their employment status is unclear?
- What if I mistakenly reported termination or the termination was reversed?