Karl Muenzen
Articles
-
My employee was sent an off-cycle today to their DailyPay account. Where did it go?
If your employee was sent an off-cycle payment, it will first be applied, as per DailyPay policy, to any outstanding balance for any transfers taken in the current pay period. Any remainder amount ...
-
Two-Factor Authentication
At DailyPay, our mission is to help your employees take their first steps towards financial freedom. Financial security is only possible when paired with best-in-class data security. That’s why we'...
-
How do I report an employee termination?
We understand that termination can happen unexpectedly, which is why we request that you, the partner, take responsibility to cancel the terminated employee accounts and notify us how the final pay...
-
New Batch Account Creation Process Steps
Note: This article is only applicable for those that previously single created new hire accounts 1-by-1 in the original DailyPay Partner Portal. For further background information about the User Ro...
-
New Direct Deposit Update Process Steps
Note: This article is only applicable for those now required to download their Direct Deposit Update file as an Excel, as opposed to individual updates. For further background information about th...
-
How does my employee change their direct deposit information?
First, while your employee is utilizing DailyPay, we require that their direct deposit information remains their unique DailyPay account. Keeping the DailyPay account there will ensure the smoothes...
-
What is DailyPay Employee Support?
DailyPay Employee Support is a dedicated team of Support Agents who are on stand-by to answer any DailyPay-related question that your employees may have. From A to Z, the Employee Support team will...
-
What is a Same Day ACH deposit? (ach_same_day)
A Same Day ACH payment is an expedited payment method, recently made available by the Federal Reserve, that enables funds to be received via ACH on the same day they are sent by the originator. In...
-
My employee had their ACH payment sent to a bank or pay card they tell me is closed/invalid. What do we do?
If your employee notices that an ACH payment was sent to a bank account they have since closed, please make sure they first update their banking information in their DailyPay profile, so that this ...
-
My employee says their paycheck today is less than what it is supposed to be or not received at all. What do we do?
If your employee suspects that their remainder payment is less than they expected or an employee claims not to have received it at all, there are few ways to look into this further. The steps below...