Commonly Asked Questions from the Perspective of Your Employee
- How does payday work for DailyPay users?
- What is a Same Day ACH deposit? (ach_same_day)
- What is a remainder payment?
- When on payday does an employee get paid when they use DailyPay?
- Where do I see the status of an employee’s payments and where they were sent?
- My employee was sent an off-cycle today to their DailyPay account. Where did it go?
- We inadvertently send funds to an employee’s DailyPay account after the employee's profile had been canceled. What happens?
- My employee was accidentally paid twice today — once by DailyPay and once by us. What happens?
- My employee had their remainder payment sent to a bank or pay card they tell me is closed/invalid. What do we do?
- My employee says their paycheck today is less than what it is supposed to be or not received at all. What do we do?